Frequently Asked Questions
Everything you need to know about our handcrafted luxury footwear.
Where are Del Toro shoes manufactured?
All our footwear is handmade in Italy by master artisans using traditional techniques and premium locally sourced leathers and fabrics.
How do I determine my correct size?
Our shoes generally run true to size. We provide a detailed size guide on each product page, comparing US, UK, and EU measurements to ensure the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn and unaltered items in their original packaging. Please note that custom or monogrammed velvet slippers are final sale.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 7-14 business days depending on customs.
Do you offer refurbishment services?
To ensure your shoes last a lifetime, we offer a dedicated repair and resoling program for our signature Italian loafers and slippers.
Can I track my order once it has shipped?
Yes, once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.